Terms and Conditions

 
 
Any client - buyer or buyers –who wants to access or use our web site or any service may do it according to the general terms and conditions, together with our policies and principles in www.demasled.us.

Any person, who does NOT accept these mandatory fields, must refrain from using this website or any service of it.
 
The Listed prices in this website, DO NOT INCLUDE TAXES (please see "Sales Tax").

PRIVACY POLICY: Your Privacy and the Security of your personal information is very important to us.
Demasled.us, value our customers and visitors to our Websites and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the "Privacy Policy") is intended to protect your privacy and provide you with a safe and secure experience in L.E.D. Lights shopping.
This Privacy Policy applies to our Websites hosted in Argentina, Chile, Peru and Spain, namely www.demasled.com (collectively, the "Websites"), and including sales through our store locations.
This Privacy Policy protects consumers providing information through our Websites and stores and is not designed to protect business information. By using our Websites or providing information to us at our stores, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms of Use for our Websites. Your use of our Websites constitutes your agreement to its terms and conditions.
Our policies will change over time, because we continue to develop our Websites and take advantage of technologies to improve the services we provide
Children are not eligible to use our Websites. We ask that minors (under the age of 18) only use our Websites in conjunction with your parents or guardians.
 
PERSONAL INFORMATION: Demasled.us collects information about you when you shop on our website. You may visit our site without registering, but if you wish to add merchandise to your shopping cart, save your debit or credit card information with us online, create a wish list or use other special features offered on our site, you may need to provide us with certain information, including your name, address, phone number, financial information, and email address, to open an account with us. We will assist you in creating a user id and a password to protect your account information. Similarly, if you wish to apply online for a job position with us, you will be required to submit relevant information about your background and experience.
Also, Demasled.us collect information about you when you purchase merchandise in our stores or sign-up in our stores to receive our marketing materials or apply for a job.
We do not sell your personal information to third parties for any reason.
 
SYSTEM FAILURES: Demasled.us is NOT responsible for damages or buyer’s loss caused by system failures or internet server.
Moreover, Demasled.us is NOT responsible for any virus that may affect your computer due to any access of this web site; nor exam or usage, data transfer, images, texts or audio transfers. Buyers can NOT demand any payment for ceasing profits due to damages resulting from technical difficulties or any failure in the internet server.
Demasled.us does NOT guarantee access and continuant or interrupted usage of this site. The system may NOT be available due to technical difficulties, internet failures or any outside cause to dled.com.ar; in that cases we will response immediately to clear itself of any responsibility.
Demasled.us will be NOT responsible for any error or omission of content in this web site.
Demasled.us can modify, change, add or omit the current prices, which will be notified to the buyers.  

Demasled.us can modify general terms and conditions at any time. These modifications will be published at the web site.
Nevertheless, Demasled.us can modify the prices policies or the fees per offers, temporarily. These are published when the promotion is in the current.
Demasled.us can take legal and others measures, which are relevant at the time of receiving client payments.

You need to know that we are not responsible for damage from incorrect installations and abuse.
 
 
LED WHOLESALE: DEMASLED has a reseller programs, please contact us for more information.
Also, if you are not a reseller, we offer quantity discounts on every listed product.
 
 
RETURN POLICY: We have 30 days return policy (of the shipping date).
 
First of all, we apologies if you have to make a return, your satisfaction is important for us, If you find incorrect items, defective items or damaged items, please contact us - (786) 520-3320 / info@demasled.us.
Please order small sample quantities of LEDs and LED Products to test for suitability in your application before ordering large quantities.
When you receive your package, please check all items are delivered as order in good condition. After that, you must to test all goods to see if each item works perfectly.
 
WHAT CAN I RETURN? -  We accept full refund for DEFECTIVE items. In the case of CANCELLATION/RETURNS, the request must be do it within 30 DAYS FROM SHIPPING DATE, limitations apply.
 
Products cut to size, like LED Strips, Driverless LED strips and cables etc, or products that have been configured specifically for a customer are non-returnable. We recommend you place a sample order of products that are cut to size, in order to asses if they will meet you expectations.
If you are returning products that were shipped with Free Shipping, we will deduct the original shipping cost from the return amount.

       # DEFECTIVE ITEM: Our products have a 2-YEAR WARRANTY from shipping date. We warrant that our products will be free from defects in materials and workmanship. We make no other warranty which exceeds the foregoing warranty is hereby disclaimed. Please see Warranty Policy.

We require a picture or video showing the problem. It´s probably that you must to return the failure items for inspection.
     
      # CANCELLATION/RETURN: Can I Cancel/Return my order? What happens when I do not want the product?
 
If you want to CANCEL your order and we are able to do so without incurring cost, we will do so without charging you. If the order has shipped, it cannot be canceled, and is subject to the returns policy.
 
The request must be do it within 30 DAYS FROM SHIPPING DATE.

We do not accept CANCELLATION/RETURNS for orders OVER $100. So, please order a small quantity of samples for testing before you place a large quantity order.
RETURNS: Customers pay for return shipping. Original shipping cannot be refunded. Restocking fee could be applied depending on the case.

If you do not want the order you have received, please kindly contact us -(786) 520-3320 / info@demasled.us- for approval whether they can be returned or not. Once approved, the order will be asked to be returned in original packing condition.

I received an Incorrect Item or Something is missing: Please, contact us within 24 HOURS AFTER DELIVERY. We will send you the correct or missing items as soon as possible. We are responsible for shipping.
 
How can I setup my LED product?
We ship our products with instructions, likewise if you don´t know how to install it, you can contact us, we offer FREE Tech Support by phone (786) 520-3320 or by email info@demasled.us.
 
RETURN PROCEDURE and CONDITIONS:
1. If you want to cancel or return your purchase, it must be post mark within 30 days from shipping date.
2. We only accept a FULL REFUND FOR DEFECTIVE ITEMS. If you do not want the product for any other reason (e.x. you do not know how to setup the product), please contact us (786) 520-3320 and we will help you so you can start enjoying your new purchase.
3. Always provide order number, description of item(s) to return, REASON to return and other information you may wish to disclose about the return.
4. Returned products must not have been used, in new and original condition, installed or modified in any way. They must be in their original cartons and shipped with sufficient packaging material to ensure they are resalable. All manuals, warranty cards and ancillary items must be in saleable condition.
5. RESTOCKING FEE MAY APPLY (15%-25% depending on the return condition) in case of CANCELLATION/RETURNS  AND  for any opened item. We reserve the right to refuse return if the return condition does not meet the requirement.
6. Customer should expect a refund in the same form of payment originally used for purchase within 5 to 7 business days of receipt of the return package.
7. Please package the return item carefully as we are not responsible for any damages that may occur when you ship it back.
 
 
WARRANTY POLICY: Our products have 2-Year Warranty from shipping date.
 
We warrant that the Products are free from defects in material and workmanship for a period of Two (2) years from the date of shipment under normal use and operation unless otherwise stated in the product warranty. We make no other warranty which exceeds the foregoing warranty is hereby disclaimed.
 
Warranty is void when products are used in applications that they are not intended for.
 
DEMASLED reserves the right to inspect all defective Products (which must be returned by Buyer to DEMASLED office freight prepaid). No Products will be accepted for replacement or repair without prior written approval. DEMASLED shall have no obligation to make repairs or replacement necessitated by catastrophe, fault, negligence, misuse, abuse, or accident of Buyer or others. The warranty period of any repaired or replaced Product shall not be extended beyond its original term. IN NO EVENT SHALL DEMASLED BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO BUYER OR ANY THIRD PARTY ARISING OUT OF THESE TERMS AND CONDITIONS OR ANY DEFECTIVE PRODUCT WHETHER THE DEFECT IS WARRANTED AGAINST OR NOT AND WHETHER THE CLAIM IS BASED UPON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, NOR SHALL DEMASLED LED BE LIABLE TO BUYER FOR ANY AMOUNT EXCEEDING THE PURCHASE PRICE OF THE PRODUCT.
We will need a copy of the invoice, for warranty repairs or replacements.
 
Please call or email to notify us prior to returning items for warranty repair or exchange. Return shipping costs are the sole responsibility of the customer. All product specifications are subject to change without notice.
 
PICTURES AND TECHNICAL DETAILS: Manufacturers may make changes to the appearance or performance of their products. We attempt to provide accurate pictures and technical details of products, but are not responsible for minor variations in appearance or performance. In some cases, we knowingly supply pictures of several colors of a product that may not include a color offered for sale because we do not have a picture of that color. The color and contrast of pictures varies by monitor and by printer.
 
LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT ALLOWED BY LAW, DEMASLED.COM/DEMASLED.US SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES (INCLUDING LOST OR ANTICIPATED REVENUES OR PROFITS RELATING TO THE SAME), ARISING FROM ANY CLAIM RELATING TO THESE TERMS OF SALE AND USE, THIS SITE, THE CATALOG, PRODUCT(S) OR ORDER(S), WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF DEMASLED.COM/DEMASLED.US EXCEED THE AMOUNT YOU HAVE PAID US FOR THE APPLICABLE ORDER OR PRODUCT OUT OF WHICH LIABILITY AROSE. The exclusion or restriction of implied warranties or liability for certain damages is not allowed in some jurisdictions, in which case some of the restrictions above may not apply to you.
 
SALES TAX: If your shipping address is in the U.S. but not Florida, we do not withhold sales tax. If your shipping address is in Florida, we are required to withhold sales tax unless you will resell the product AND have a valid Seller’s permit. In that case, please sent us a copy of the Resale Certificate. We cannot process your order until you do this. You only need to do this the first time you buy from us, and periodically thereafter if we request it.
If your shipping address is outside the U.S., you are responsible for paying any taxes due.
 
CUSTOMER SERVICE: DEMASLED® provide you with Tech Support by phone, emails and in person at our office. Our trained technicians can help you so you can start enjoying your new purchase, just call us: (786) 520-3320. You may also contact us by sending an email to info@demasled.us.
 
Before purchase, you need to know that LEDs are electronic components and do require some technical knowledge to use them properly.
 
Our customer service hours are Monday to Friday, 9:30am to 6:00pm, East Time. If you send an email to us during weekend, or holiday, please be assured that our customer service will respond to you on the next business day. We are committed to respond to your inquiry within 24 hours. Your satisfaction is important to us, and we appreciate your patience as well.
 
INTELLECTUAL PROPERTY – LINKS: The content and programs used in Demasled.us and also, data-base, networking, files are all property of dled.com.ar. They are all protected under laws and international copyright trades. Also, trademarks, patents and industrial designs.
Links in our web site do NOT mean any company code, relation or dled.com.ar approval to that site.
 
Jurisdiction and applicable law: This agreement is governed by current laws in Argentina. Any controversy in this agreement like interpretation, period of validity, fulfillment or existence will be submitted to arbitration of the Arbitration and Mediation Center – according to the current regulations of that court. The location for that arbitration will be in the city of Buenos Aires and the procedures will be taken in Spanish.

NOTICE:
-All our outdoor products can NOT be exposed directly to UV rays.
-All specifications about products are subject to change without notice.
 
 
For more information just call us: (786) 520-3320, or send us an email to info@demasled.us.
 
Thank you for shopping with us!
 
DEMASLED®
We reserve the right to change the terms of this policy.